Our Customer Service Desk (CSD) helps us to improve our business performance through the automation and management of our people, projects and processes. That means greater efficiency, and more cost effectiveness. We deliver by getting our entire team all working off the same customer and business information. Our support system is built with multiple integrated modules such as service desk, contact management, contract administration, time tracking, billing, reporting and business analytics.
At CSP we have the ability to implement our projects and consulting engagements better than ever before. With our CSD we deliver our projects on time and in budget and can quickly see what is ongoing and what is done. We can also anticipate and prevent overruns against budget and maximise on our resource utilisation and efficiency.
Customer Relationship Manager
We can track our customer relationships with ease, working faster and better with real-time access to our customer information. Our system manages it all from first contact, through proposal, to detailed invoice with a complete audit trail.
Our CSD processes our service requests with complete accuracy to ensure we deliver a better service, improve our response times, with a complete audit trail, no matter whether service requests arrive via phone or email. Our system tracks time and records task information and provides important customer metrics that will help to analyse our efficiency.
Our CSD gives us complete control of our resource schedules from a single unified calendar. With colour coded metrics and the ability to drag and drop items to quickly reprioritise, reassign, and reschedule, we maintain optimal resource utilisation at all times. Our support team always know who is available for assignment, our technicians always know where they need to be, and our customers can always be sure that they are being serviced in a timely manner.
Customer Service Desk (CSD)
CSD helps us to improve our business performance through the automation and management of our people, projects and processes. That means greater efficiency and more cost effectiveness. We deliver by simply getting our entire team working off the same customer and business information. Our CSD support system is born out of simplicity and accuracy.