Customer service is the provision of our services to customers before, during and after a purchase. We believe our customer service is a series of activities designed to enhance the level of customer satisfaction, that is, the feeling that a product or service has met the customer expectation.
Dark Fibre Solutions
CSP’s dark fibre solutions are designed specifically for today’s demanding data users in the media, finance, enterprise and public sector domains. Each dark fibre network is designed to meet specific client requirements ranging from a simple point-to-point dark fibre connection, through to dedicated enterprise networks or even the full development and commercialisation of regional open access networks. Our solutions allow customers to realise the full potential of fibre, and is presented as ‘dark fibre’ for you to manage and add equipment according to your own requirements. We are confident we can design and deploy a solution to suit your operational and budgetary needs.
Structured cabling design and installation is governed by standards that specify the wiring of data centres and offices for data or voice communication using various kinds of cable, most commonly category 5e, category 6, and fibre optic cabling. We can build from new, extend an existing network and provide maintenance if that is your requirement.
CSP has extensive knowledge and experience in the deployment of fibre optic duct networks. Via teams of fully qualified managers, supervisors and operatives we provide high quality ducting networks both efficiently and cost effectively.
Our teams and supervisory staff are NRSWA accredited enabling us to offer a full duct installation service from the design through to the planning and construction of underground ducting and chambers. Our in-house fibre technicians undertake our fibre optic cable installations, termination and Bi-directional OTDR testing requirements through to our CAD teams to digitise and provide our as-built documentation.
Business continuity, information security and reliable infrastructure are critical in order to minimise any chance of disruption or security breach concerning customer data. If a system becomes unavailable, company operations may be impaired or stopped completely with consequential losses.
CSP can provide preventative and corrective maintenance, technology integration, and operation of on-site or off-site Maintenance Centre for repairs with customer agreed service levels. Standard Care or Total Care service levels can be provided.